Southern Chester County Emergency Medical Services (SCCEMS) MEDIC 94 utilizes the expertise of Arete Healthcare Services LLC for patient and insurance billing services. Arete was awared the contrcat for our billing as of January 2014. Arete employees are trained billing specialists who are continuously updating their education to keep up with insurance reimbursement practices and compliance topics.
Arete is responsible for the following services:
- Billing for all insurance and self-pay patients
- Providing focused, attention to detail on all billing, balance and collection inquiries
- Researching/analyzing potential billing errors and/or inconsistencies
- Detail reporting demonstrating financial activities and trends
- Post payments to individual accounts received from SCCEMS patients
- Maintaining the strictest standards of HIPAA and Corporate Compliance while assisting with patient accounts
Address:
Arete Healthcare Services LLC 100 Commons Blvd. Suite 210 New Castle, DE 19720
Phone / Fax Numbers:
Phone: 302.456.5725 x 217 Toll Free: 800.697.5147 x4 Fax: 302.294.6025 Website: www.aretehs.com Account Manager- Linda Pearce-Clark
Email:
lpc@aretehs.com
Click here to pay your bill securely online
Frequently Asked MEDIC 94 Billing Questions.
Why does it cost so much for paramedic services?
Having a significant amount of highly trained staff, vehicles and equipment are dedicated to our community 24 hours a day 7 days a week to answer emergency 9-1-1 calls. The high cost involved in staffing, training and equipping these systems is paid for through a combination of billing for services and support from the surrounding municipal governments.
All of the local ambulance services have paramedics in our area, don’t they?
No, they do not. All of the local ambulances services in our primary services area, Union Fire Company of Oxford, West Grove Fire Company, Christiana Ambulance and the Avondale Fire Company Ambulance Division provide basic life support services ambulances staffed by Emergency medical Technicians. SCCEMS provides advanced life support services staffed by paramedics. Depending on the type of call, an SCCEMS advanced life support paramedic is dispatched and will evaluate the patient to see if there is a need for advanced life support. EMS agencies are required by state and local protocol to have ALS respond to certain type of calls.
I have HMO, Medicare or Medicaid insurance, can you bill them directly?
We do submit claims to various insurance companies. There are many steps to this process, which if not handled immediately will result in a delay of receiving your payment. SCCEMS provides each insurance company with a copy of the patient care record with each claim. Federal guidelines require the local ambulance service to combine their bill and our bill for services for patients who are covered by Medicare.
I received a bill and I have insurance?
SCCEMS attempts to obtain insurance information from the receiving hospital after your care is complete and you are transferred to the Emergency Department staff. At times, we are unable to obtain the insurance information from your hospital chart. Please contact our billing service with any updated insurance information.
I was in a car accident – how is that billed?
If you were transported as a result of a motor vehicle crash, your medical expenses will be billed under your vehicle’s insurance. Any excess will be billed to your health insurance carrier.
I was injured on the job and I received a bill, why is that?
Please ask your employer to contact our billing vendor immediately regarding this. We need to have your workers compensation carrier information.
I received a check from my insurance company, what do I do?
Many insurance companies send the reimbursement check directly to the patient. If you should receive a check, please sign the backside of the check and forwarded it to either Southern Chester County EMS or our billing vendor at the address listed below.